Send Emails…..

If you are having problems contacting Expedia, and getting the RUN AROUND like everybody else does…….Try sending an Email to the people below!

angiebl@expedia.com , stevenmc@expedia.com , darakh@expedia.com, ir@expedia.com ,press@expedia.com

UPDATE to Story Below

Update:

They gave me a $50 credit, to be used on Expedia only. Even though their mistake cost me $168 additional per ticket. I let the manager that, and she increased my credit to a total of $100, still not enough to cover me. I ended up booking directly with Southwest, and spent a total of $100 more per person than my original flight. Out of pocket, I’m still out $100.

I wrote an email to Expedia customer support, letting them know the situation, and telling them they should review the phone call. They tell me to call back in, and offered NO help in rectifying the matter. If you have the email to a CEO or VP of Customer Support or VP of Call Center, I would love to send them an email, stating my case.

V.N. - California

Here’s a NEW STORY!

Total hold time: 2hrs 15 minutes..and counting

Sigh, I’m currently on hold w/ Expedia.  

I booked my tickets to Vegas about a year ago, as soon as I booked the venue.  US Airway kept changing my flight times.  We’re getting married on 8.8.08 at 9am, but need to get our license at the courthouse the day before.  The courthouse is only open from 8am-12pm.  We got a flight in, arriving at 7:54am, enough time for us to get to the courthouse.  US Airways then changes our flight, having us come in at 11:50am, which doesn’t work.  So we had to fly in an extra night early, on 8.6.08, and Expedia gave us a free hotel night stay at crappy Stratosphere.  Fine, works for me.  

We planned on going to Rehab on Sunday, and coming home at 9:30pm.  US Airway changed the flight time, having us leave Vegas at 11:59pm, and not arriving in SJ until 1:30am. wth?  So I caled Expedia, and the only other flight time w/ US Airway was 4pm, which would make me miss Rehab, the only party I’m looking forward to in Vegas.  So the girl suggested getting a full refund on the tickets, and looking for other tickets.  I said, lets look for other tickets first, so we can see if there is anything worth switching for.  Somehow she misunderstood, and canceled my US Airway round trip flight, which cost $200/each last year.  Now the cheapest flight we can get out is $380/each.  I’ve been passed from supervisor to supervisor, since I didn’t authorize the refund.  Expedia and US Airway can’t do anything about it, because the flight was already canceled…


Current hold time.. 2 hours and 21 minutes…and counting…

V.N. - California

So….here’s my story!

We booked a round trip flight to Kona, Hawaii in January 2008 through Expedia.com. We got a pretty good price, seeing as we weren’t leaving until June 21, 2008. My wife and I were excited because neither one of us had ever been to Hawaii, and this was going to be our 1st Anniversary present to each other! As the months grew closer, I periodically checked my Expedia.com account to make sure everything was still a go! So far so good! I heard on the news that ALOHA Airlines had filed for bankruptcy, and I wasn’t sure what we were flying to Hawaii so i checked my Expedia.com account and I was relieved it was ATA we were flying into Kona on. (So I thought) Anyway, I still checked my itenerary online periodically to make sure nothing had changed on our trip…….still nothing! So, approximately 3 days prior to our departure I went on the ATA Airlines website, and to my dismay…..I realized they were Bankrupt! Holy $&!?, WTF? On their website it stated that other airlines were taking up their flights and I noticed Continental Airlines was on the list. So I called Continental and gave them my information, etc…and I asked them if they were flying us to Kona. They said we would be taken care of! No problem, I was relieved!

We arrived in Houston, TX and checked our bags in with Continental Airlines and were told our bags were checked through to Kona, Hawaii. We got on the flight and headed for Oakland, Ca, which was where we were suppose to get on our connecting flight to Kona. We arrived in Oakland, Ca and looked on the flight board to see what gate we were leaving out of…….and NOTHING was there! Our flight didn’t exist! Hmmm…….Houston, we have a problem!

I immediately jumped on my cell phone and called Expedia.com, who we booked our flight with, to ask for assistance. Well, this is where the NIGHTMARE began! I was on the phone with their customer service for approximately 45 minutes, when they got the bright idea how to get me off the phone! They told me to call my flight insurance and make a claim and the insurance would take care of us! So, I called the flight insurance I purchased through Expedia.com and they immediately informed me that insurance doesn’t cover an Airline Going Bankrupt! OMG! Why did I buy insurance????

So, at this point I’m pretty hot……..my wife is FREAKING OUT, and I’m not sure what to do. I call Expedia.com back and this time I’m on the phone probably for an hour. Expedia.com pointed the blame at ATA, Continental, and myself. They said, “didn’t you know they were bankrupt?” They told me they sent an email out saying I needed to change my flight! The only problem was I NEVER received that email! We were also traveling with my wife’s sister who also used Expedia.com, on another acoount, and she did not receive the email either! My wife’s sister and her fiance were on the other side of the airport calling Expedia.com as well……and they were told pretty much the same thing. One thing of note, they could not produce a copy of the email at the time to prove it was sent to us!

So, basically what we got from Expedia.com was we were S.O.L.! Both of us each had spent over 2 hours each on the phone with Expedia….and the whole time they were pointing fingers saying it wasn’t their fault! Where they should have been trying to help us find a way to our destination!

Anyway, no help from Expedia we are stranded in Oakland, CA……we have to book another flight to get out of there……$1,971.60 a piece later! That’s right, we each had to pay $1,971.60! That was TOTAL B.S.

We had to take a Taxi to San Francisco, get a hotel room because our new flight wasn’t going to leave til the following day. What a Nightmare!

We finally got to Kona, with NO HELP FROM EXPEDIA.COM! I called them multiple times during our trip, and each time it was the same song an dance! I recorded most of the conversations with them, which I’ll post here soon for your viewing. On the final day of our trip I talked to another Expedia.com Rep who FINALLY informed us that our tickets were cancelled in APRIL! APRIL??? OMG, Expedia is a Multi-Million Dollar Company with enough technology to inform their customers of any changes! Don’t you think?

Anyway, we came back home and I wrote a letter to as many people I could find their email address to at Expedia.com letting them know the horrible service I received from Expedia.com. They responded with an email stating to call their Travel Advocacy Board to help with the situation! Well, they were NO HELP! I was on hold for approximately 35 minutes before I even spoke to a HUMAN! Yes, I have that taped as well and you’ll be able to view it soon! They said it was ATA’s fault, and Continental Airlines fault for putting us on the plane knowing that we didn’t have a connecting flight!

So, to make a VERY LONG story short, Expedia.com cost me close to $6,000, and they feel like they are not at fault! My original flight I booked was $1,700! Go figure?? Expedia.com has blamed everyone but themselves!

So, this story is NOT over by any means………I am seeking legal advice and will hopefully get this resolved soon!

Don’t Get Ripped-Off!

Before you decide to try out an online ticket/booking company, you need to do you due diligence  and investigate that company. I’m sure there are some good ones out there, but you’re about to discover a VERY BAD ONE known as EXPEDIA.COM! I’m going to provide you with a First Hand Experience that you’ll want to tell your friends about…..but for now, check out this site:

ExpediaNews.com

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